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analytics and reporting
asked in Developers
Import Ringcentral Analytics into Google SheetsI'm seeking a developer that can import data from Ringcentral Analytics reports into Google Sheets. Does anyone have...
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May 22, 2023 at 3:00pm
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asked in Developers
Call Analytics APIHello, I'm using the API endpoint to fetch the call analytics, however it always returns 0 for each and every catego...
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May 17, 2023 at 11:17am
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asked in Users
Report SchedulesHow can i schedule a report on a specific inbound telephone number, rather than a skill?...
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May 11, 2023 at 1:54am
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asked in Developers
Feature Request: Enhancements to Analytics DashboardsHi, we're looking to submit feature requests for the following:KPI column for Inbound and Outbound: Handle time It s...
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Apr 28, 2023 at 11:24am
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asked in Developers
Analytic API not matching API reportsIm trying to just pull detailed call data, grouped by users, daily..."timeRange": {
"timeFrom...
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Apr 28, 2023 at 6:46am
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asked in Users
Abandoned Calls by ANI - ACD time vs Abandon Time?In running the Abandoned Calls by ANI report, I noticed that there are some calls which have durations listed under ACD ...
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Apr 27, 2023 at 8:19am
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asked in Developers
AnalyticsHi, when I send a request to this endpointanalytics/calls/v1/accounts/accountId/aggregation/fetchI receive this error me...
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Apr 24, 2023 at 10:44am
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asked in Developers
How to Connect Power BI with Ring Central Analytics API data for reportingI'm trying to build call performance dashboard using Power BI with RingCentral API data, I'm having developer co...
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Mar 31, 2023 at 3:08am
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asked in Developers
Coaching Workflow data available in API?Where in the API can I find the same data shown in the Coaching Workflow report in RingCentral? I can't seem to find...
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Mar 30, 2023 at 12:25pm
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asked in Users
Call Log Fields, Not Able to Show Company NameWe are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows).On the main call log screen, it s...
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Feb 22, 2023 at 6:03pm
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